Refund policy
Refund & Returns Policy
At MARBLE Menswear, we stand behind the quality of our products and aim to provide a transparent and fair returns process.
Returns
We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
To be eligible for a return, items must be:
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In the same condition as received
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Unworn, unused, and unwashed
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With original tags attached
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In the original packaging
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Accompanied by proof of purchase
To initiate a return, please contact us at support@marblemenswear.com.
Returns must be approved before being sent back.
If your return request is accepted, we will provide instructions on how and where to send your item. Items returned without prior authorization will not be accepted.
Return Address:
Return instructions and address will be provided after approval.
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive an item that is defective, damaged, or incorrect, contact us immediately at support@marblemenswear.com so we can assess the issue and resolve it promptly.
Non-Returnable Items
Certain items are not eligible for return, including:
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Sale or discounted items
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Gift cards
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Custom or personalized products
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Items marked as final sale
If you have questions about a specific item, please contact us before purchasing.
Exchanges
The fastest way to receive a different size or item is to return the original purchase and place a new order once the return has been approved.
European Union – 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your purchase within 14 days, without providing a reason.
Returned items must meet the same eligibility requirements outlined above and include proof of purchase.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
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Refunds will be issued to the original payment method
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Processing time: within 10 business days
Please note that banks and payment providers may take additional time to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@marblemenswear.com.
Contact
For any questions regarding returns or refunds, please reach out to:
support@marblemenswear.com